Research: Expert Reviews

This month in Ask UXmatters, our expert panel discusses how to perform a UX audit to evaluate an existing product. A UX audit typically includes an evaluation of a product’s usability, learnability, and accessibility characteristics. There are several approaches you can use when conducting a UX audit. Our experts describe their preferred methods.

Understanding the user’s journey fully requires that you map the user journey for both the product and any related Web site, then evaluate both. Plus, it is important to understand the business requirements for the product to understand whether the product is fulfilling those requirements. Read More

In this edition of Ask UXmatters, our experts discuss their views on the best approaches to conducting expert reviews.

Each month in my column Ask UXmatters, our UX experts provide answers to our readers’ questions about a broad range of user experience matters. To get answers to your own questions about UX strategy, design, user research, or any other topic of interest to UX professionals in an upcoming edition of Ask UXmatters, please send your questions to: [email protected]. Read More

In this Ask UXmatters column—which is the first in a series of three columns focusing on usability—our experts discuss the use of usability testing versus expert reviews. In the upcoming columns, we’ll discuss what usability techniques to use when money or time is tight and how to best conduct remote usability testing.

Look to Ask UXmatters for answers to your questions about user experience matters. If you’d like to see our experts’ responses to your own question in an upcoming edition of Ask UXmatters, please send your question to: [email protected].

Q: Under what circumstances is it more appropriate to do usability testing versus an expert review? What are the benefits and weaknesses of each method that make one or the other more appropriate in different situations?—from a UXmatters reader. Read More