Design: Experience Design

How many times have you seen design solutions that showcased male chauvinist attitudes or marketing content that exhibited racial or gender biases? The content that designers create represents our social thought, values, and culture. Similarly, any product’s design embodies a value system, clearly indicating the designer’s beliefs and moral principles.

While the biases in some design solutions and content are deliberate and unethical, the creators of other designs and content consciously adopt an ethical stance and reject such biases. The intent of a UX designer to design great products that follow moral principles is ethical design.

In this article, I’ll describe how unethical designs occur, as well as explain the concept of ethical design. I’ll also describe how you, as a UX designer, can create change within your company—merely by following the best ethical-design practices. Read More

Something wonderful has been happening in the world of software development for quite some time now: we are seeing an incredibly strong trend among the developers of Software as a Service (SaaS) products who are questioning the need for passwords for Web applications. Gartner anticipates that 60% of large, global enterprises will implement some kind of passwordless authentication method by 2022. The percentage of mid-size businesses making this prediction is even higher: 90%, making this an essential consideration when you’re rethinking your application’s log-in and sign-up flows.

The elimination of passwords challenges cybersecurity’s status quo, reduces bad friction, and enables businesses to enhance their products’ user experience. What is wrong with passwords? What are the pros and cons of passwordless authentication. How can apply this approach to your next product? Let’s find out. Read More

The innovations that have occurred during the COVID-19 pandemic have emphasized the importance of the user experience. Businesses in a variety of industries have had to shift to remote work overnight, and in many cases, their old technologies simply haven’t been able to make the jump. In fact, the demand for easy-to-use tools and software that are capable of facilitating effective online collaboration has increased significantly. The digital workspace Mural, for instance, experienced 1,000% growth over the course of 2020.

Despite the legal industry’s being a slow-to-change space, it is experiencing the same demand for innovation. Even before the pandemic, spending on legal-technology investments in 2019 was about $1.1 billion. Innovation in the legal industry is necessary for ediscovery, better legal-practice management, quicker decision-making, and improving the likelihood of positive legal-case outcomes. Contactless touchpoints and the shift to remote legal work has only accelerated UX trends in the industry. Read More