Design: Enterprise UX Design

Designing for usability and maximizing value delivery are UX design best practices. Building a useful, data-heavy user experience demands even more. Software engineers have achieved a remarkable feat in recent years: leveraging Big Data and data analytics to predict and prescribe users’ behavior. With the help of artificial intelligence (AI) and machine-learning tools, we can gather huge amounts of data from various sources, enrich and analyze that data, then share the results visually on dashboards and in reports.

But visualizing data isn’t helpful if that data doesn’t make sense. So UX designers have traditionally used bar graphs, line graphs, and pie charts to present data to users visually. Nevertheless, keeping user interfaces simple, focusing on clarity over style, and emphasizing what the user would consider important insights are timeless UX design best practices that can make data-heavy user experiences successful. In this article, I’ll highlight some UX design trends that are transforming data-heavy user interfaces into more insightful and less overwhelming user experiences. Read More

Organizations that have IT (Information Technology) departments should be more effective than organization that lack them. If your organization doesn’t use and maintain its software and servers efficiently and effectively, that’s money down the drain.

But, while it’s easy to see the direct impact that the user experience of a consumer application has on user conversions, that’s not true of user experiences for the enterprise segment of the software marketplace. Computer software that automates the business of non-software organizations is usually slow evolving. However, the user experiences of enterprise applications do have direct impact on an organization’s performance. When the applications that an enterprise employs provide better user experiences and usability, its people are more efficient and productive. The greater the cost of human resources within organization, the bigger that impact is. Read More

What do you think of when you hear the term enterprise UX? Designing corporate Human Resources (HR) systems or intranets? Many articles and books for UX professionals focus on designing Web sites and mobile applications for consumers. But what about the silent majority of users in the workplace who are trying to get their job done? Many of them think of enterprise software as the generally sub-par tools that companies force them to use.

However, over the past few years, enterprise UX has started to get more attention from user-experience thought leaders. (There’s even a conference dedicated to it.) But what does enterprise UX actually mean? From what we’ve observed, it seems that there is not yet an agreed-upon definition of this term. This fuels confusion about enterprise UX, why it matters, and what scope it encompasses. Therefore, in our first column on this topic, we’ll

• provide a working definition of enterprise UX
• describe a few of the many environments in which enterprise UX makes a difference
• identify obstacles to designing and developing great enterprise software Read More