Chi-Pong is a seasoned service manager, customer relations manager, supply-chain strategist, and program manager. An influencer in several LinkedIn groups, he has published articles in leading online magazines, including Customer Think, Service Director Business Review, Project Times, PM Hut, Supply Chain Brain, and other popular journals. He earned an MA in Economics at SUNY at Stony Brook and an MS in Computer Science at Duke University. He has previously worked at Arrow Electronics, IBM, STMicroelectronics, and NEC Electronics.