Experiences: Employee Experiences

With this article, we’ll kick off our new series about the employee experience, exploring the current state of various elements of the employee experience (EX) that people encounter at work, implications for the acquisition and retention of talent by organizations, and our vision for what the future holds for the employee experience.

In this series, we’ll explore some emerging workplace trends within the context of hybrid work arrangements, including both work contexts that are on site, within an office, and remote-work contexts. The impact of the global pandemic on the way we work has made these topics more important than ever. The employee-experience element in focus in this first installment of our series is The Interview. Read More

Throughout modern history, technological innovations have always been a boon for businesses. After all, new technologies give companies new ways of satisfying their customers, scaling their operations, and increasing their potential for success. Now, with the advent of business-focused technologies such as cloud-based computing and SaaS (Software as a Service), companies worldwide are more empowered than they have ever been before.

But so many businesses around the world fail to make optimal use of the technologies at their disposal. In fact, recent research shows that up to 70% of digital-transformation initiatives fail to meet their outlined objectives. Of course, unsuccessful digital transformations have clear opportunity costs, but the harsh reality is that the repercussions of such failures can be both much more severe and long lasting. In this day and age, businesses that repeatedly fail to leverage new technologies struggle to survive over the long term. Read More

In the 21st century, work is busy and often distracted. This reality can deprive us of moments to stop, pause, and take the time necessary for reflection and consider the implications and importance of mentoring in leading meaningful cultures.

This situation has been complicated even further by the global pandemic, with the spaces between work and home becoming blurred. People working at home encounter more distractions that can interfere with their ability to focus. Plus, they often lack the time necessary to step away from their work periodically and give their mind and body the rest and recuperation they need.

As UX leaders, we must provide explicit opportunities for mentoring people and prompting conversations that can help people to see, plan, and move forward. We need to help people to share their stories, spot practices, and conduct exercises that enable them to learn how to connect and contextualize their learnings to insert meaning into what they do. We need to provide spaces such as our Sparkle Studio—a learning platform for developing 21st century, transferable soft skills. Read More